Terms and conditions
Terms are not there to tie you down, but to avoid disagreeing later about what we had agreed. That is why they are written here in plain language: what you get, what it costs, how you stop and who is responsible for what.
On this page
- What these terms cover
- How the agreement begins
- What your subscription includes
- Price, invoicing and payment
- Cancelling and what happens next
- Availability, maintenance and support
- What we expect from you
- Who owns what
- Liability, explained honestly
- When nobody can help it
- Changes to these terms
- Governing law and disputes
What these terms cover
These terms apply whenever you use Nollie: from the moment you create a trial account until long after your subscription has ended. Together with your order confirmation, the privacy policy and the data processing agreement, they form a single whole.
To avoid misunderstandings, first a word on who is who:
| Nollie | The software and everything around it, provided by Soluxion BV, Steenbruggestraat 11, 8570 Anzegem, Belgium, company number 0607.888.607. |
| You, the practice | The physiotherapist, company or group practice that takes out the subscription. If you work with colleagues or staff, you are responsible for ensuring that they also comply with these terms. |
| The software | The web application at nollie.be, including updates, connections to the eHealth network and the optional practice website. |
| Your data | Everything you enter, or have entered, into Nollie: patient records, appointments, prescriptions, invoices and documents. |
Nollie is a professional product, intended for healthcare providers in the practice of their profession. You therefore take out this subscription as a business and not as a consumer, which means that the statutory right of withdrawal for consumer purchases does not apply here. Instead, you get something more useful in practice: monthly cancellation without penalty.
How the agreement begins
What appears on nollie.be is an invitation to get started, not yet a contract. The agreement is only formed when we confirm your order or activate your account, and it runs from that moment.
Who may sign
When creating your account, you confirm that you are authorised to bind your practice, that you are a licensed healthcare provider or are acting on behalf of one, and that the information you provide is accurate. If that information turns out to be incorrect, we may refuse or terminate the agreement.
The trial period
If you start with a free trial, these terms apply to it in full as well, with one difference: you pay nothing and you can stop whenever you like. If you do not cancel before the end of the trial, your subscription simply starts at the rate you were shown at the outset. We notify you of this in advance, so you are never caught by surprise.
What your subscription includes
Nollie works with a single package instead of modules you have to buy one by one. In concrete terms, your subscription always includes:
- Unlimited patients, appointments and records, with calendar and session counter.
- The eHealth services you need as a physiotherapist: eAttest, eFact, eAgreement and the insurability check.
- Automatic RIZIV/INAMI fees and indexation, daily receipts and accounting export.
- Migration of your existing data and support when switching to Nollie.
- All updates, including new features and new eHealth services, at no extra cost.
The practice website is the only add-on charged separately, and you decide whether to add it or leave it out. What we offer today may evolve: we may add, improve and, in exceptional cases, replace features. We never simply remove something your practice relies on without giving you an equivalent alternative or ample prior notice.
Price, invoicing and payment
Our prices are published openly on nollie.be, per therapist per month, always excluding VAT. What you see there is what you pay.
| Calculation | Per active therapist in your practice, per month or part thereof. If someone joins or leaves, invoicing is adjusted from the next period. |
| Invoicing | Monthly, in advance, by e-mail. All amounts exclude VAT. |
| Payment | By direct debit or card on the invoice date. If the automatic collection fails, you have 14 calendar days to pay yourself. |
| Late payment | After a reminder that goes unanswered, we may charge statutory interest and temporarily restrict access. We only do so after notifying you, never without warning. |
| Price changes | We may adjust our rates, but we notify you at least one month in advance. If you do not agree, you cancel before the new price takes effect, at no cost. |
Even when your access is temporarily restricted for non-payment, your data continues to exist and you remain its owner. We do not hold records hostage: as soon as payment is in order, everything is back just as you left it.
Cancelling and what happens next
You are with Nollie because you want to be, not because you are locked in. Your subscription can be cancelled monthly: cancel before the end of the current month and you will not pay for the next one. No notice period of several months, no exit fees, no conversation in which we try to talk you out of it.
When we can end the agreement
We may also terminate the agreement, but only for serious reasons: persistent non-payment after notice, use that breaches the law or chapter 07, or misuse that endangers the security of other practices. Except in cases of extreme urgency, you will always first be given the opportunity to put matters right.
Your data after the end
This is the part you can hold us to: your data remains yours. When your subscription ends, you get at least 60 days to export everything in a usable format. We actively help you with that, even if you are leaving for a competitor.
After that period, we permanently delete your data from our systems, except for what we are legally required to keep, such as invoicing data. As the party responsible for your patient records, you yourself remain bound by the statutory retention periods that apply to physiotherapists: so make sure you secure your export in time.
Availability, maintenance and support
We do everything we can to keep Nollie running while you are seeing patients. Even so, we do not promise one hundred per cent, because nobody can honestly promise that.
- We schedule maintenance outside normal practice hours as far as possible, and announce it in advance when noticeable disruption is expected.
- We deal with outages as a priority. We keep you informed of what is going on and when we expect a fix.
- Support is available on working days by e-mail. Questions about your records, your invoicing or an eHealth error belong there; we reply as quickly as is reasonably possible.
- Third-party services, such as the eHealth platform, MyCareNet or the systems of the health insurance funds, are beyond our control. If something is down there, we cannot fix it, but we will help you find out where things are going wrong.
This subscription does not come with a separate service level agreement with penalties. Should your practice need such a formal guarantee, get in touch: we will look at what is possible.
What we expect from you
A shared responsibility, in short: we provide software that works, you use it correctly.
That last point deserves emphasis. Nollie calculates fees, counts sessions and sends certificates, but final responsibility for what you charge remains with you as a healthcare provider. We cannot take over that responsibility, nor does the law allow it.
Who owns what
Ownership is often a source of confusion with software. With us, the line is easy to draw:
The software itself
The source code, the design, the Nollie name, the logo and the documentation remain the property of Soluxion BV. You are not buying software, you are granted a right of use: non-exclusive, non-transferable and valid for as long as your subscription runs.
Everything you put into it
Your patient records, appointments, reports, documents and the content of your practice website remain entirely yours. We acquire no ownership rights over them whatsoever, and use them only to provide the service.
Do you have an idea for an improvement, and do we build it? Then you may use it like any other customer, but the feature itself does not become jointly owned. That way, Nollie remains the same product for everyone.
Liability, explained honestly
In most contracts, this is where you find a wall of text that boils down to the supplier not being responsible for anything. We keep it shorter and clearer.
What we are responsible for
We are responsible for a carefully built and maintained service, and for honouring what is set out in these terms. If something goes wrong through our fault, our first priority is to fix it: repairing comes before arguing about damages.
What we are not responsible for
- Indirect damage such as loss of profit, reputational damage or missed patients.
- Damage caused by data that you or your staff entered incorrectly.
- Outages at the eHealth platform, the health insurance funds or other third-party services.
- Decisions you make on the basis of the software: final clinical and administrative responsibility remains with you.
The limit
In all other respects, our liability is limited to the amounts you paid us in the twelve months preceding the event giving rise to the damage. This limitation does not apply in the event of fraud, wilful misconduct or gross negligence on our part, nor to death or personal injury: the law does not allow any limitation there, and we would not want it to.
When nobody can help it
Sometimes the cause is beyond anyone’s control: a prolonged power or network outage, a large-scale cyberattack, war, natural disasters or government measures. For as long as such a situation lasts, our obligations are suspended without any compensation being owed.
In that case, we keep you informed of what we can and cannot do. If the situation lasts longer than two months, either of us may terminate the agreement. You naturally pay nothing for the period in which you could not use Nollie, and you retain your right to export your data.
Changes to these terms
These terms will change over time, because the software changes and regulations change with it. In the event of a material change, we notify you at least one month in advance by e-mail or in the software. If you say nothing, you are deemed to agree; if you do not agree, you can cancel before the new version takes effect, at no cost.
Should any provision ever prove invalid or unenforceable, the rest simply remains in force and we replace that provision with a valid arrangement that comes as close to it as possible. Moreover, if we do not exercise a right on one occasion, that does not mean we waive it.
This version dates from August 2026 and supersedes all previous versions.
Governing law and disputes
This agreement is governed exclusively by Belgian law.
If something goes wrong, call or e-mail us first. Most disagreements can be resolved in a single conversation, which is quicker and cheaper for everyone than legal proceedings. If we really cannot work it out together, the courts of the judicial district of West Flanders, Kortrijk division have jurisdiction.
Contact
Soluxion BV · Steenbruggestraat 11, 8570 Anzegem, Belgium
Company number 0607.888.607